Independent, governance-led advisory for government, health, education and enterprise leaders.
Independent, governance-led advisory for government, health, education and enterprise leaders.
Independent, governance-led advisory for government, health, education and enterprise leaders.
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Nerissa Haines MAICD founded NLH Consulting in 2021, after 30 years of leadership across enterprise and government in Australia and Canada.
The practice helps leaders strengthen decision-making, improve executive visibility and realise greater value from technology investments, where complexity, accountability and business impact are high.
Better futures through capability, understanding and transformation.
Governance, portfolio clarity and executive insight, for IT initiatives where accountability, alignment and timing matter.
Reviewing alignment, governance and decision structures across complex IT initiatives.
Smarter decisions, work delivered on time, and alignment with your goals. Giving leaders visibility, control and confidence across every project.
Sitting alongside delivery teams at key stages, providing clarity, oversight and confidence without assuming day-to-day delivery ownership.
We work alongside your internal teams so that everything we build can keep running after we step away.
Microsoft 365 and Power BI reporting that gives leaders real-time data for supported decisions, with practical approaches to emerging technologies such as AI.
Every organisation is different, so we adapt our approach. Each stage rests on the one before it.
We listen to identify your current setup, goals and challenges.
We help structure your projects or portfolio with aligned governance and workflows.
We build out custom Power BI dashboards and introduce forecasting tools where needed.
We guide your team through delivery and help build capability along the way.
We review outcomes, adjust plans and support long-term success.
Councils, health, higher education, energy and banking, from Hobart to Toronto.
Digital Transformation Portfolio, 2024-2025
Delivered a previously delayed initiative on time with no interruption to business operations, then led six concurrent IT projects with full portfolio visibility.
Specialist Advisor, Health ICT, 2023
Led the design of an ICT Service Continuity and Cyber Incident Response Framework, securing CIO and Internal Audit endorsement.
IT Programme Manager, 2022-2024
Led governance, reporting and delivery improvement for a multi-million-dollar enterprise technical transformation portfolio.
Specialist Consultant, 2024
Led a portfolio-wide review of project-management practices, delivering practical tools to improve delivery consistency and capability.
IT Program Management, 2021-2022
Open Office (ReadyTech Community ERP) go-live achieved on time and within budget during COVID-19.
Project Controls Analyst, 2019-2020
Integrated schedules and interdependent progress tracking for a multi-billion-dollar, cross-jurisdictional energy infrastructure programme.
Senior Manager, 2014-2016
Led system-level continuous improvement in a high-volume, regulated environment. Finalist in the TD Bank Lean Six Sigma Awards.
Group Manager via VMC Consulting, 2005-2009
Senior responsibility across five North American support centres, supporting service performance and operational stability at scale.
Nominated by Hobart City Council for an integrated dashboard providing real-time IT project portfolio visibility.
Nominated by Derwent Valley Council for a business-critical Open Office implementation during COVID-19.
Her ability to stay organised while juggling multiple priorities is truly impressive.
She was warm, friendly and quickly became part of the team through this contracted role.
Nerissa is a great leader, mentor, and communicator, who always strives for excellence and innovation.
In person across Tasmania, with Victoria and New South Wales also supported. Remote engagements welcome.
162 Macquarie St (Ground Floor)| Monday | 8 am - 5 pm |
|---|---|
| Tuesday | 8 am - 5 pm |
| Wednesday | 8 am - 5 pm |
| Thursday | 9 am - 5 pm |
| Friday | 9 am - 5 pm |
| Saturday | Closed |
| Sunday | Closed |
NLH Consulting is an independent advisory practice. We provide senior, evidence-based advice across IT initiatives, portfolios and PMO capability, helping organisations strengthen governance, decision-making and delivery confidence.
Government departments and agencies, local councils, health and education organisations, and small-to-large private enterprises. Typically CIOs, CTOs, Heads of Transformation, PMO Managers and CEOs.
We are based in Hobart. Tasmania is our primary area, including Hobart, Launceston, Devonport and Burnie, with Victoria and New South Wales also supported, in person or remote.
Yes. NLH Consulting is an LGAT approved supplier and pre-approved on the Tasmanian Government Technology Services Multi-use List (TSL), and is also on VendorPanel and Local Buy.
No. We sit alongside delivery teams at key stages, providing clarity, oversight and confidence without assuming day-to-day delivery ownership or disrupting established teams.
We work alongside your internal teams so that everything we build can keep running after we step away, including templates, processes and reporting your people know how to use.
Book a free discovery call. We start by listening, to identify your current setup, goals and challenges, whether you need help with a single project or your full portfolio.
